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What makes our childcare special?
We put safety first
UK Phoenix Healthcare Group follow the Philomina Protocol to the letter, widely seen as the golden standard in safeguarding children.
We build additional layers of security into our childcare services by maintaining strict records, carrying out regular risk assessments, training our staff extensively and building open communication with families to ensure the safety of the little people in your life.
We co-produce our care plans
UK Phoenix Healthcare Group cherishes the unique nature of every child, and honours this by building care plans around them instead of hoping they adapt to suit us.
Nobody understands the quirks of a child better than their guardian/parent, which is why all our care plans are co-produced with them to provide the very best outcomes for the children in our care.
We help everybody adjust
Involving a carer in childcare can mean a tricky adjustment for all involved, both for the little person needing to come to terms with a new person in their life and the parent/guardian who may be feeling a loss of control.
That's why we have both picked our children's healthcare assistants for their empathic natures and put them through further training to equip them with the skills needed to navigate these delicate situations, making sure that the child and their needs come first.
How do we ensure the best possible care?
Your team are fully trained
Our children's healthcare assistants go through an intensive training course to ensure they are equipped with the necessary skills and knowledge to provide the best care possible for your little ones. This includes an initial 5-day face-to-face induction, followed by a further 2 days of paediatric training
Your carer is matched to your needs
In order to help ease the transition into the caregiving process, we have developed a child-and-family matching process. We first provide a personal profile of the carer (Along with a photo to help children with autism or similar conditions familiarise themselves with a new face), before giving the child and their parent/guardian the chance to meet with their carer before the care plan begins with structured meet-and-greets.
Your child is supported by our paediatric nurse
Qualified advice is never far away, thanks to the presence of our in-house paediatric nurse. From general tips to specialist interventions, our nurse is always available to answer your questions, soothe your worries and provide sound, medical-grade advice on everything from teething troubles to social development.
What community care services do we offer?
Domiciliary Care Calls
Simple pop-in calls to assist with personal care, meals, manual handling, medication or anything else your little one needs.
Complex Care
Nurse-led care for children who need extra clinical support on account of injuries or complicated health conditions. Please see our Phoenix Complex Care page for more information.
Respite Social Calls
Give yourself a well-earned break while we take your loved one on days out and about in the community. This is available either as a one-off or as a repeat service.
Family Holiday Support
Our carers are more than happy to come with you on holidays, allowing you to enjoy your time away without the extra stress or worry.
Kids Corner
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